Purchasing Questions

1. How does purchasing and downloading product work?

Orders are placed using PayPal's secure payment service. You do not need a user account to make a payment via PayPal.

When choosing one of our sample libraries for purchase, click the “Add To Cart” button which will take you directly to the secure PayPal check-out. Upon payment, you will be taken to a download page plus you will receive an email containing the download link(s). The download links are valid for 72 hours and are 100% secure.

Downloads are delivered as archived .Zip files. This allows you to download all samples, program files, and any other library components in a single file. Once you have downloaded your purchase, double click the .Zip file to decompress the archive. Locate and open the Read Me file inside the product folder and follow the instructions on where to place the samples, programs and associated files.

2. Do you store my credit card information?

No. All credit card information is handled by PayPal. MiMo never sees this information.

3. What types of payment do you accept?

Everything that PayPal allows, including VISA, MasterCard, American Express, Discover and PayPal.

4. Can I pay by eCheck?

Yes, you can certainly pay by eCheck. Howerver, your download link will not be sent until the eCheck clears.

General Questions

1. What sample formats do you support?

The 3 main multi-sample formats that we support are EXS24, Kontakt 2/3, and Ableton Live Ready. Loop libraries will be available in .WAV, REX2 and Apple Loops formats. Additional formats may be added based on customer demand.

***The Synare library is currently available for EXS24. We will release Kontakt 2/3 and Ableton Live Ready versions as soon as we finish translating / programming them. Feel free to contact us at info@mimomusic.com for more information.

2. Can you send me your sample libraries on disc?

Yes, we can arrange this. A $10.00 (U.S.) shipping and handling fee will apply. Please contact us prior to your purchase if you wish us to mail samples to you on CD/DVD.

3. I have a tech support question – whom do I contact?

Please send an email to support@mimomusic.com stating the nature of the question/problem and all your contact information. We are fully committed to providing customer support and promise to respond via email or phone within 48 hours.

4. I am desperate for a sample library of a unique instrument I heard on my vacation in Ghana…

Yes, we take requests and pride ourselves on exploring that which is unique, rare, or different.

Terms and Conditions

1. License Agreement
a. All samples, trademarks, audio files (including demos), images and text of any description are copyright of MiMo and may not be used without written permission.

b. All MiMo samples are licensed, not sold, to you to be used within your original musical compositions only. This may include: commercial and non-commercial use in music, sound-effect, audio/video post-production, performance, broadcast or similar use. MiMo allows you to use any of the sounds and samples in the library(s) you’ve purchased for commercial recordings without paying any additional license fees or providing source attribution to MiMo. All copying, lending, duplicating, re-selling or trading of MiMo product or its content is strictly prohibited.

c. This license expressly forbids any unauthorized inclusion of content contained within this library, or any MiMo library, into any other sample instrument or library of any kind, without our express written consent.

d. The license for this product is granted only to a single user. Licenses cannot be transferred to another entity, without written consent of MiMo.

2. Download Terms of Purchase
Once an automatic link has been supplied to the customer, no refunds will be issued. In the unlikely event that the customer is unable to successfully download the product, MiMo will supply the product free of charge on disc, by mail. Sharing or unauthorized distribution of download products is strictly forbidden.

3. Refund Policy
Refunds are at our discretion. Refunds on the grounds of subjective unsuitability of the product, or due to malfunction of 3rd party host software or the user's hardware will not be granted.